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Thanks for shopping with https://imrenbatteries.com/. International shipping might experience delays due to covid-19. to keep track of your order, contact https://imrenbatteries.com/ (imren.shop@gmail.com) so we can provide you with the order’s tracking number.

Notice: Please DON’T fill in any P.O. Box address as a shipping address because of related delivery rules. Any consequences arising therefrom shall be borne by the purchaser.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-3working days of order confirmation/payment. Orders made on the weekends might experience delays.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost：

Can I still change my delivery info after checkout?

If you need to amend your delivery address because there is a missing house number or postcode, this will be free of charge.

If we can't change the address for you, we'll let the courier know so they can make the change before delivering your order. A $5 fee will apply after a successful amendment.

If the order has been delivered to the original address successfully, a $15 amendment fee will apply.

There is a 1% chance that the products are damaged during shipping. If this happens, please contact our customer service team immediately.

Shipping Cost & Transit Time

 

Courier:(UPS)

Estimated Delivery Time

Shipping Cost

Economy

5-7 days

$6.9 or Free Shipping

(Orders >$88)

Standard

3-5 days

$9.8
Express

2-3 days

$15.8

Next Day

Next day after the shipment

$20.8

 

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

 

Delivery Address

  • A correct and complete delivery address is essential. Currently, we only ship orders to the USA.
  • Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

Due to covid-19, weather, and holidays, international shipping may be delayed. If your order is delayed, please contact us by email imren.shop@gmail.com, and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

Lost Shipments

If you believe your order has been lost by the shipping carrier, please contact us and we will work with the carrier directly on your behalf for a resolution. Customers MUST NOT be involved in the claims process with the carrier - this often leads to a mishandled claim, a claim not being paid in full, and/or a claim being denied outright. IMREN  will not be responsible for any claim result if the customer files a claim directly with the shipping carrier.

 

If a shipment is lost by the shipping carrier, IMREN will provide a refund to the customer's original payment method for the approved claim amount. Domestic USPS (48 US states) shipments are considered lost after 30 days from the last tracking scan/entry. USPS shipments to US territories or international destinations are considered lost after 60 days from the last tracking scan/entry. An international shipment is not considered lost if Customs in the destination country have withheld or confiscated the shipment. FedEx or UPS orders are considered lost once the respective carrier has confirmed the loss and approved a claim in writing after a trace/investigation has been performed.

 

Email: imren.shop@gmail.com

Tel:  (+1)415-819-6303

Address: 

CA: 17708 Rowland St, City of Industry, CA 91748

IN: 6161 Decatur Blvd SUITE A, Indianapolis, IN 46241

CN: No.89 Jinlong Road, Luogang Town, Buji Street, Longgang Area, Shenzhen City of Guangdong Province, 518131

(Note: This address is not the return address)

Service Time: Mon-Fri, 9 AM-5 PM (PST)