IMREN 18650 Battery FAQ

1.Why I Choose IMREN?

Our team have been involved with 18650 batteries and 21700 batteries for a number of years. We have adapted to the ever growing demand for more robust, faster and longer ride times and keep with the latest motors and batteries available all using our tried and tested circuit board and Bluetooth remote.

We pride ourselves on customer service in all of our growing territories, and intend to continue to expand or customer support team to give the best service available.

Our batteries and battery charger are tested in all manor of extreme conditions, so we know your battery is made to last using the best and latest technology on the scene. The batteries are also designed to be modular, so in the unlikely event of an issue we can quickly ship batteries and battery charger with clear instruction videos on how to use, meaning your time off the board is kept to a minimum.

We offer 180 days warranty from the purchase and direct contact with our service team should you ever require them.

We provide local shipping service and local customer service in the US.

IMREN has been on the market for a long time so that you can trust the brand is not going to just disappear.

2.What is the meaning of the “mAh” on my rechargeable batteries?

The capacity of batteries is indicated as XXXX mAh (milliampere/hour). The formula for calculation is as follows: Capacity (milliampere/hour) = discharge (milliampere) x discharging time (hour) E.g. Take a Ni-MH rechargeable battery with a capacity of 2000 milliampere/hour. If you insert this battery into an appliance which consumes 100 milliampere current continuously, the operating time of the appliance will be around 20 hours mathematically. However, this is just a guideline since it varies depending on the performance of the appliance or the conditions it is used in.

3.Can I charge my Alkaline or Zinc Carbon battery?

Don’t charge an alkaline or Zinc Carbon battery, they are not designed to be charged. If charged there is a high risk of leakage or explosion of the battery. If something would happen during charge of Alkaline or Zinc Carbon primary batteries, the manufacturer cannot be held responsible. In case you would like to reuse your batteries, we recommend to buy our rechargeable batteries.

4.I accidentally washed my clothes together with some batteries.

This should be avoided at any time. When the battery has been in a washing machine, it is no longer fit to use. It is likely that the battery has short circuited and/or that it will start oxidizing quite fast, in which case leakage and additional short circuiting is possible. Please dispose of this battery. It is always recommended to rewash the clothes.

5.Where is your warehouse?

We have several warehouses covering most of the world and several support team members in different time zones and using different languages to help with inquiries and after sales customer support and service.

Goods in the USA ship from our CA office,IN office and they also deal with service and support. Other regions or when the inventory is not in the US or EU, the goods will be shipped from our warehouse in China. Our main manufacturing and development office is in the Shenzhen region of China.