We only provide pre-sale/after-sale services to users who purchase/place orders for this site. Please contact the relevant platform or customer service staff for the other customers.
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 2-3working days of order confirmation/payment. Orders made on the weekends might experience delays.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
If you need to amend your delivery address because there is a missing house number or postcode, this will be free of charge.
If we can't change the address for you, we'll let the courier know so they can make the change before delivering your order. A $5 fee will apply after a successful amendment.
If the order has been delivered to the original address successfully, a $15 amendment fee will apply.
There is a 1% chance that the products are damaged during shipping. If this happens, please contact our customer service team immediately.
All logistics time is the time required after the parcel is sent. The warehouse will normally send the package out within 24 hours. If you place an order on Saturday and Sunday (Or Holidays), your package will be send out on Monday(Or the first work day after the holiday)Total Delivery Time = Processing Time + Shipping Time (depending on your location)
You can read more details on the Shipping Policy