Shipping Policy:
1.Shipping Area
We can ship to localtion within the United States of America.
The carrier is UPS/USPS/FEDEX.
We provide Free Shipping for the order price is over $58 (Need 5-7 business days)
The following regions can send by China Post Registered Air Mail or NL Post from China. Logistics is expected to take 15-45 days:
Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Ukraine, United Kingdom, Switzerland, Israel, Russia, Singapore, Thailand, Japan, South Korea, Kazakhstan, Australia.
2.Processing time
We need 12-24hours processing time then your order will be shiped.(Monday-Friday)
3.Shipping Methods
What does imrenbatteries.com charge for shipping an order?
A:
Order two or more items at any price or spend $88 or more, before tax, for Free Standard Shipping (5-7 business days)!* If you do not meet those requirements, Standard Shipping is $6.9 by UPS.
In a hurry? See the checkout for expected delivery dates on options below:
5-7 business days: $6.9
3-5 business days: $10.8
2 business days: $15.8
Next Day: $20.8
*Free Standard Shipping (5-7 Business Days) is automatically applied to orders with Four or more items(Code:4ITEMSFREESHIP) or one item totaling $58 or more before tax, before gift card (if applicable) and after coupon is used (if applicable).
** Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. All expected delivery dates are provided at the checkout page. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation which due to the batteries.
4.Lost Shipments
If you believe your order has been lost by the shipping carrier, please contact us and we will work with the carrier directly on your behalf for a resolution. Customers MUST NOT be involved in the claims process with the carrier - this often leads to a mishandled claim, a claim not being paid in full, and/or a claim being denied outright. IMR Batteries will not be responsible for any claim result if the customer files a claim directly with the shipping carrier.
If a shipment is lost by the shipping carrier, IMR Batteries will provide a refund to the customer's original payment method for the approved claim amount. Domestic USPS (48 US states) shipments are considered lost after 30 days from the last tracking scan/entry. USPS shipments to US territories or international destinations are considered lost after 60 days from the last tracking scan/entry. An international shipment is not considered lost if Customs in the destination country has withheld or confiscated the shipment. FedEx or UPS orders are considered lost once the respective carrier has confirmed the loss and approved a claim in writing after a trace/investigation has been performed.
5.Damage
If you received an item which was damaged in transit, please email (imren.shop@gmail.com) us immediately upon delivery with photos of the damaged item(s) and external shipping box/container. Our customer service will make arrangements on an individual case basis.
Note: Time is of the essence: a shipping damage claim must be submitted via email within 3 days of delivery.
