Refund policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days of the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email imren.shop@gmail.com at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 30 days after you receive them.
  • All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

  • On-sale items or gift cards are non-refundable.
  • Damage/Lost caused by customers is non-refundable.

 

Returns of New and Unused Items Outside the 30-Day Window

If you wish to make a return outside of the 30-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

General Return Process

  • Initiate a return: Please email us at imren.shop@gmail.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

 

Rejecting Shipments – Flat Fee

If you cancel an order after it shipped out, or refuse delivery of an order, we reserve the right to charge a flat fee (same as the shipping cost) to partially cover our shipping costs. We cannot intercept or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, we still will charge a flat fee.

 

Returns of Used Items

Any items returned in a used condition may be returned within 15 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage.

All accessories can't be returned or changed once received.

 

Return Charge

  • If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund for you;
  • If the return is due to the buyer’s problem (such as: don’t like/wanting the item or ordering the wrong product/size), the buyer should pay the freight.

 

Restocking fee

  • No restocking fee is to be charged to the consumers for the return of a product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at imren.shop@gmail.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

Email: imren.shop@gmail.com

Tel: (+1)415-819-6303

Address: 

CA: 17708 Rowland St, City of Industry, CA 91748

IN: 6161 Decatur Blvd SUITE A, Indianapolis, IN 46241

CNNo.89 Jinlong Road, Luogang Town, Buji Street, Longgang Area, Shenzhen City of Guangdong Province, 518131

(Note: This address is not the return address)

 Service Time: Mon-Fri, 9 AM-5 PM (PST)